Política de reembolso

RETURNS

For the safety of our artist community, all sales are considered final. We take a lot of care to ensure your items arrive sealed and sterilized, and for this reason, we can not accept returns on used products.

To be eligible for a return, your item must be unopened, unused and in the original packaging. We will ask you to send us a picture of the items you are wishing to return along with reason. This will help us ensure that our other artists are receiving our tools in perfect condition.

A valid receipt is required. Returns are accepted within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

If for any reason your CHUSE order arrives damaged, please visit our DAMAGED SHIPMENTS policy.

To return your product, please reach out on our Contact Us page. If approved you will be provided with return instructions. You will be responsible for return shipping costs. Tracking and insurance are advised, shipping costs are non-refundable.
 

MACHINE RETURN POLICY

As per the manufacturer, return exemptions cannot be made due to cross contamination issues. All machine sales are final, each machine comes with a one-year manufacturer’s warranty from the date of purchase. Please see ‘Repairs Policy’ section for more details.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you we have received your returned item. You will be notified by email of the approval or rejection of your return.

If approved, your refund will be processed and will automatically be applied to the credit card or original method of payment. Please allow up to 7 business days for funds to return to your account.

MACHINE REPAIRS

All machines come with a one-year manufacturer's warranty from date of purchase. This warranty covers any manufacturer's defect. Proof of purchase is required to claim warranty.

However, the one-year warranty is voided if:

• Machine shows signs of being dropped
• Machine shows signs of ink/liquid within the internal body and motor components
• Machine shows signs of being overlubed
• Machine shows signs of being tampered with
• Machine shows signs of internal parts replaced by anyone outside of the machines designated repair team

Non-Warranty Repairs:

If it has been longer than a year since you purchased your device, CHUSE offers select parts that you have the option of purchasing to repair your machine. We will arrange to have them sent to your preferred shipping address and you will be responsible for disassembling your machine, replacing the parts, and reassembling. Please contact our Support Team to see if the parts you’re needing are available.

Service turnaround times:

CHUSE asks for 30 business days from the day they receive your machine for a diagnosis to completion by their technicians.

Step 1
Initiate your Service Request by reaching out on our Contact Us page. You will then be required to fill out a form, all information must be completed to begin the process.

Step 2
Within 2 business days, we will provide you with next steps. Please make sure to securely package your machine. We are not responsible for lost or damaged machines during transit.

Step 3
Ship your package to the repair facility via a shipping method that has tracking capabilities. We highly recommend using UPS or FedEx when shipping within the United States. You will be responsible for return shipping costs. Tracking and insurance is advised. Sorry, shipping costs are non-refundable.